Official domestic and Canadian purchase orders from accepted schools/institutions are welcomed; mail or fax only (if you mail, do not fax, and vice versa). Terms are Net-30; you must remit within that period.
We also accept Visa and Mastercard by phone, fax, email, or mail. No COD's.
Shipping, approximately is 10% ($15 minimum) for orders totaling less than $300, 8% for orders totaling between $300 and $1000, and 5% for orders over $1000. We adjust the shipping based on actual cost, when we ship.
Resellers: credit card only from accepted dealers that have completed the required forms. We are not accepting any new dealers at this time.
Canadian remittance must be in US dollars.
All international orders, excluding Canada, must be paid in advance, by credit card or international money order in US dollars. No bank/wire transfers.
Returns & Exchanges: 30 day money-back guarantee (minus S&H charge). Must have spoken with tech support <techsupport@rjcooper.com> and received a Return Merchandise Authorization (RMA) number, which must be displayed on the outside of your package.
Warranty: 1 year warranty. Must have spoken with tech support <techsupport@rjcooper.com> and received a Repair Order number, which must be displayed on the outside of your return.
Repair: For repairs outside of the warranty period, we offer flat-rate repairs. Must have spoken with tech support <techsupport@rjcooper.com> and received a Repair Order number, which must be displayed on the outside of your repair. Prepaid only.
Unauthorized returns/exchanges/repairs will be refused.
For your protection, insure your package and ship via trackable carrier, such as UPS.
Think of software just like a book. If you had two rooms, and you wanted to use a book in each room, you would need...2 books! Software is protected by the same Copyright Laws as books. If you want to have my software on more than one computer, you must purchase separate copies, or in quantity, using our Volume Discounting below. (Volume Discount only applicable to products $50 and higher)
Quantity
Discount
6-10
programs 10%
11 & up
20%